To ensure prompt response, existing clients & suppliers
should email using their assigned FAS mailbox

Payment and Policies

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery Policy

All payments are for services, therefore no goods will need to be returned.

Refund / Cancellation Policy

Dispute Resolution

If you have a problem with your Invoice / Fees, please try to resolve it with FAS in the first instance.  If you are then not happy with the way FAS has handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service.  If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman.  We can provide details of how to contact the Ombudsman.  FAS will be self governed by their findings / recommendations.

FAS offers a refund on all work commissioned / time incurred at the following rates:

  • 50%   =  Book Keeping completed only.
  • 75%   =  Set-Up and initial time incurred only.
  • 100% =  No time incurred.

NB.  If the “Clock Time” incurred is less than the amount being withheld, FAS will refund up to the “Clock Time”


In the event of any problems, please email us at the following address and we will attend to your query directly. Or you can write to us at Franchise Accounting Services, 63 Nutfield Road, Merstham, Redhill, Surrey RH1 3ER, or telephone 01737 649839.